Shipping Policy
At Akaayu, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop on the Akaayu website.
1. Order Processing
Once you place an order successfully, we begin processing it for fulfilment and delivery.
Orders are processed after the order details and payment information have been successfully verified, where applicable.
In some situations, order processing may take additional time due to product availability, order verification, operational circumstances, sales periods, or other factors.
2. Shipping and Delivery
Once your order has been processed and handed over to the applicable delivery partner, it will be shipped to the delivery address provided during checkout.
Delivery timelines may vary depending on your location, product availability, delivery partner operations, weather conditions, holidays, public events, or other circumstances beyond our reasonable control.
The estimated delivery information displayed during checkout or provided with your order should be used as the primary reference for your expected delivery.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on the order, delivery location, promotional offers, or other applicable conditions.
4. Delivery Address
Please make sure that your name, mobile number, and complete delivery address are correct before placing your order.
Akaayu may not be responsible for delays or unsuccessful delivery attempts resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
5. Order Tracking
Where tracking information is available, you may use the tracking details provided for your order to follow its delivery status.
Tracking information may take some time to become active after an order has been handed over to the delivery partner.
6. Delivery Delays
While we work with our delivery partners to ensure timely delivery, unforeseen circumstances may occasionally cause delays.
These may include adverse weather, transportation disruptions, public holidays, high order volumes, regional restrictions, logistical issues, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact our customer support team with your order details so that we can assist you.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the delivery cannot otherwise be completed, the delivery partner may make additional attempts or return the shipment according to its applicable process.
If an order is returned to Akaayu because it could not be delivered, additional steps may be required before the order can be reshipped or otherwise resolved.
8. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with, please contact Akaayu customer support as soon as possible and provide your order details and relevant photographs or other information that may help us investigate the issue.
9. Delivery to Remote or Restricted Locations
Delivery availability may vary depending on the destination and the service coverage of our delivery partners.
Certain locations may have limited delivery coverage or may require additional time for delivery.
10. Changes to Your Delivery Information
If you notice an error in your delivery information after placing an order, please contact Akaayu customer support as soon as possible.
We cannot guarantee that delivery information can be changed after an order has entered the fulfilment or shipping process.
11. Contact Us
If you have questions about shipping, delivery, or the status of your order, please contact us using the details below.
Calypso Global Agency
10 A, Khandsa Rd, Khandsha, Sector 10A,
Gurugram, Haryana 122001
Email: akaayufashionstore@gmail.com
Phone: +91 9811574390
Frequently Asked Questions
How can I track my Akaayu order?
If tracking information is available for your order, you can use the tracking details provided by Akaayu or the applicable delivery partner to check your shipment status.
How long does Akaayu delivery take?
Delivery time can vary depending on your location, product availability, delivery partner, and other operational factors. Please refer to the estimated delivery information provided during checkout or with your order.
What should I do if my order is delayed?
If your order appears to be significantly delayed, please contact Akaayu customer support with your order number so our team can assist you.
What should I do if I receive a damaged package?
Please contact Akaayu customer support as soon as possible and provide your order details along with photographs or other relevant information showing the condition of the package.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to correct your delivery information. Changes may not be possible once an order has entered the fulfilment or shipping process.